Support

Questions, problems or feedback? Write to [email protected]. A person from the Gamealia team answers, usually within one business day.

What to include

To get you an answer on the first reply, tell us:

• Your game's slug (for example my-game) and, if it is about a build, the version number.
• Your developer account (the name shown in the portal) and the email you sign in with.
• What you did and what happened: the command or tool you ran (gamealia publish, gamealia_upload_version…), the error message, and screenshots if it is visual.
• For a rejected version, the reject reason shown in the portal or by gamealia_get_status.

Never send passwords or API keys: we will never ask for them.

Good reasons to write

• Help with the first upload, the SDK integration or a migration from Poki or CrazyGames.
• An autotest result you think is wrong, or a review decision you want to discuss.
• Revenue, payouts, payment methods and tax details.
• Account, team and access problems.
• Bugs in the portal, the CLI, the MCP server or the agent kit, and feature requests.

From your coding assistant

If you publish with an AI assistant (MCP server or agent kit), it can draft the email for you with the details above: ask it to "write to Gamealia support". It must never send your keys.

Before you write

These pages answer most questions: Quick start, Game requirements, Autotest, Revenue and payouts and the FAQ.